1. Deposit Payment
A non-refundable deposit of 50% of the total cost is required to secure your booking. Your booking confirmation must be made by email or telephone (followed by written confirmation) and will be held provisionally for five days within which the payment has to be received into our account. If we do not receive within one week your provisional booking will be released. Payments can be made by either credit card or bank transfer.
2. Payment Options
We have two different payment methods available. You can choose the one which is easiest in your situation.
- Online Payment with Credit Card
Online payment is the simplest and quickest way to settle your bill. Following a link we provide on our invoice will take you to an online form where you will have to fill in your credit card details. Payment takes effect as soon as the system informs that the payment is approved. Subject to 3% of credit card processing surcharge. Only Visa and Master Card accepted.
- Wire Transfer
International telegraphic transfer to our bank account normally takes about three days. If you choose to settle your payment by bank transfer, make sure that you allocate sufficient time before the due date. All bank correspondence charges applied to telex transfer (s) shall be borne by client.
Please note that Indonesian banking regulation requires all credit card transaction has to be either made in Indonesian Rupiah. Therefore if you choose to pay by credit card, you will get your invoice pre-converted into Rupiah.
Conversion to Rupiah does not apply to bank transfer especially in payment via bank transfer, in case you are aware that your payment may not reach our account in time, promtply notify us by sending (either emailed scan or fax) your transfer instruction receipt. Make sure that the receipt has bank’s authorization print-out.
We have to receive the payment in full into our account. In the case arriving payment is slightly less than required in the INVOICE because of transfer fee, bank’s charge, currency loss, etc. you are required to pay the remainder either along with your final payment (if you are paying deposit) or in cash upon arrival.
As soon as we receive the payment, we will issue a PAYMENT RECEIPT NOTICE,
Payments by Traveller’s Cheques, other currencies or personal cheques, will not be accepted.
3. Changes To Booking
Changes to bookings must be received in writing by email.
Cancellations must be received in writing. The Deposit payment is not refundable. Any cancellation received within 30 days prior to arrival date will incur a charge of 50% of the booking value. Any cancellation received within 15 days prior to arrival date will incur the full period charge.